Gary Lou Named National Concierge Of The Year!

On Tuesday, August 8th, The CareRite Centers Network announced Gary Lou as this year’s recipient of the National Concierge of the Year Award. Gary serves as the Director of Concierge Services here at The Phoenix Rehabilitation and Nursing Center.

Gary was recognized by his colleagues and peers for his unprecedented commitment to customer service and patient satisfaction during this year’s National Concierge Conference in New York City. Congratulations, Gary on this outstanding accomplishment and thank you for being #TheCareRiteDifference!

Case Study: The Phoenix Rehabilitation & Nursing Center (July 2017)

Patients Age: 79 days
Admission Date:  6/23/17
Admitted From: New York Methodist Hospital
Discharge Date: 7/17/17
Discharged To: Home
Length of Stay: 25 Days
Reason for Stay: Rehab for lower extremity and shortness of breath.

Details of Experience:

Ms. Lipshie was admitted to The Phoenix Rehabilitation & Nursing Center on June 23rd, 2017 from New York Methodist Hospital for rehabilitation due to muscle weakness in her legs and shortness of breath.

At the hospital, Ms. Lipshie met with our Director of Marketing, who introduced all the services / amenities available to her at The Phoenix, while also sharing the community’s outstanding reputation for clinical and rehabilitative care. Ms. Lipshie showed great interest in our beauty parlor services. When she arrived, the concierge department ensure this need would be met by arranging her appointments. She was blown away by the level of customer service at The Phoenix as an appointment was made even before her arrival to the center.

The rehabilitation team arranged for physical and occupational therapy five days per week. Ms. Lipshie shared, “I know rehab is not easy because I always feel dizzy, but I am going to try my best.” After several follow ups by the team, she shared wonderful compliments on behalf of the interdisciplinary team.
“Your therapy department is really amazing, as you know sometimes I feel dizzy and nauseous, but the therapist always give me an orange juice and give me a light massage on my back and shoulder before we start our session. This made me very comfortable.”

During the first two weeks, she regained her strength from practicing on parallel bars. Currently, she is working her endurance to the point of upgrading to exercising on the stairs to practice her steps. She also attended occupational therapy to improve ADL self-care, bed mobility, and functional mobility.

On July 17th, 2017, Ms. Lipshie was discharged home with a walker! She’s able to now walk short distances and almost two flights of stairs! Congratulations on your progress!

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Case Study: The Phoenix Rehabilitation & Nursing Center (June 2017)

Patients Age: 75
Admission Date:  5/8/17
Admitted From: Brooklyn Hospital Center
Discharge Date: 6/12/17
Discharged To: Home
Length of Stay: 36 Days
Reason for Stay: Surgery on left Ankle and foot

Details of Experience:

Ms. Davis was admitted to The Phoenix Rehabilitation & Nursing Center on May 8th, 2017 from Brooklyn Hospital Center for rehabilitation after a surgical procedure on her left ankle and foot.

With this being the 2nd time with our community she was already very familiar about the services, amenities, nutrition and care to be expected; we were all very excited to begin this journey together! When Ms. Davis arrived, she was welcomed by the interdisciplinary team and introduced to what would be expected over the new few days by the concierge department. She was introduced to her nurse manager, social worker, dietitian and therapists; some of which she even remembered from her prior visit! Ms. Davis was scheduled to have the same physical and occupational therapists as last time, who assisted her greatly in making such incredible progress.

The concierge department arranged for Ms. Davis to also have beautician services every week through the recreational team. Hair appointments and manicures were arranged to ensure that she would feel as comfortable as possible, ultimately supporting her health and overall well-being while at The Phoenix. She shared, “you guys really pay attention to what I personally like and what I dislike.”

The team also scheduled Ms. Davis to receive physical and occupational therapy five days a week. Her goal was to be able to walk up two flights of stairs and to also be able to walk with a cane without any obstacles. During the first two weeks, she regained her strength from practicing on parallel bars, later graduating to the stair trainer for additional support. She also attended occupational therapy to improve her activities of daily living, practice self-care, bed mobility, and functional mobility.

On June 12th, 2017, Ms. Davis was discharged home with simply a cane and she is now able to walk short distances and stairs. Congratulations for all of your incredible progress, Ms. Davis!

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Case Study: The Phoenix Rehabilitation & Nursing Center (May 2017)

Patients Age: 57
Admission Date:  5/12/17
Admitted From: Brooklyn Hospital Center
Discharge Date: 5/25/17
Discharged To: Home
Length of Stay: 14 Days
Reason for Stay: Right Knee Replacement

Details of Experience:

Ms. Chalk was admitted to The Phoenix Rehabilitation & Nursing Center on May 12, 2017 from Brooklyn Hospital Center for rehabilitation after a knee replacement procedure.

When Ms. Chalk first arrived, she shared deep dismay with her need for admitting to an in-patient rehabilitation center and the inability to immediately return home. She went on to share a little about herself, describing her next step to move to Texas with her family. Ms. Chalk’s physician recommended for her to undergo a knee replacement prior to moving such a long distance. Once extremely active, independent and mobile, she now felt helpless.

Ms. Chalk was introduced to the wide-array of services and amenities offered at The Phoenix, calming her peace of mind and reassuring her that she would receive unprecedented levels of care through a patient-centered and holistic approach. She was also introduced to the members of the team overseeing her care including that of her nurse manager, dietitian, social worker and her rehabilitation therapist. Ms. Chalk was reaffirmed that there were multiple professionals at The Phoenix who would assist her in her journey of healing and recovery.

With the understanding that her intent was to return to independence as soon as possible so that she could move to Texas, we scheduled her physical and occupational therapy five days a week to support a vast and quick recovery. Her goal was to achieve independent functionality in two weeks. The journey of recovery was presented as an all-encompassed regiment that would take a great deal of endurance and will to fulfil. She worked with her therapist very closely with the incredible improvement of walking with the aid of a walker in just four days!

As a diabetic, Ms. Chalk was also supported with a healthy and nutritious therapeutic diet. She shared that she loved the selection provided at The Phoenix. Once she began to feel stronger, she started to participate in most of the activities provided by the Recreation Department. With the help and support from the entire interdisciplinary team, Ms. Chalk was discharged home with a walker on May 25th, 2017! She was so happy and thrilled with the level of care and compassion she received while at The Phoenix. We wish you nothing but the best as your new journey begins in Texas, Ms. Chalk!

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The Phoenix Wine and Whiskey Soiree

The Phoenix was excited to host their in-house wine and whiskey soiree to thank local social workers and case managers who do so much for the Phoenix community. The notable evening featured a rustic saloon-themed design including that of scrumptious Southern cuisine, wine flights, a whiskey tasting and hand rolled cigars. Thank you to all the incredible healthcare professionals who joined The Phoenix community for this very special evening!

Case Study: The Phoenix Rehabilitation & Nursing Center (April 2017)

Patients Age: 48
Admission Date:  3/2/17
Admitted From: Wyckoff Heights Medical Center
Discharge Date: 4/17/17
Discharged To: Home
Length of Stay: 45 Days
Reason for Stay: Sub-acute Osteomyelitis

Details of Experience:

Ms. Collazo was admitted to The Phoenix Rehabilitation & Nursing Center on March 2, 2017 from Wyckoff Heights Medical Center for rehabilitation due to weakness from an infection and inflammation of the bone and a wound VAC.

Ms. Collazo arrived late at night and was warmly greeted by the Nursing Supervisor and escorted to her room. After settling in, the assessment was completed right away as well as a shower being offered, and a late night snack provided. By the next morning, she was greeted by therapists, social service team members and a clinical dietitian; her goal was to make her body stronger.

She has just begun dialysis, causing her to become very tired easily. Sometimes she would get too tired from her rehabilitation programming. For our therapists, it was often a challenge to inspire and motivate Ms. Collazo to begin and pursue therapy.

The therapy team began with bed-side exercises. From time to time, the therapists would even convince her to travel down to the rehabilitation gym where she could utilize equipment and become even stronger as opposed to simply working in her room. Ms. Collazo finally agreed to try the gym once, completely changing her mindset, goals and motivation. She then began to realize what she could achieve and she cooperated everything her therapists asked of her.

Once she felt stronger, she even began to participate with most of the activities from our Recreation Department. With all the assistance and support from her therapists and fabulous care provided from the clinical team, she was discharged home on April 17, 2017 with the support of a Rollater.

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Case Study: The Phoenix Rehabilitation & Nursing Center (March 2017)

Patients Age: 77
Admission Date: 2/10/17
Admitted From: Methodist Hospital
Discharge Date: 3/1/17
Discharged To: Home
Length of Stay: 18 Days
Reason for Stay: Neck and Right Arm Fracture

Details of Experience:

Mr. Smalkowski was admitted to The Phoenix Rehabilitation & Nursing Center on February 10, 2017 from New York Methodist Hospital – Brooklyn for rehabilitation due to a broken neck and right arm from falling down 30 steps at home.

Mr. Smalkowski was warmly greeted by the Concierge Department and escorted to his room. By the next morning, he was greeted by therapists, social service team members and the community dietitian. His goal was to be independent like he used to.

Although he was very high functioning when arriving to The Phoenix, he was often very tired. The team at The Phoenix created a comprehensive individualized plan of care to best support Mr. Smalkowski in healing.

1. Begin on Platform Walker.
2. Upgrade to Hemi-Cane.
3. Upgrade to Quad-Cane.
4. Strive for stair training to accommodate 30 stairs walk up.

After the team discussed the program with him, he’s shared that he was very excited about beginning. He received physical and occupational therapy five days a week. Before he leaves, he mentioned that he really loved his physical therapist, Gabriel, and occupational therapist, Daisy. They really made him work hard, but at the same time, they made him very comfortable while laughing alongside him and enjoying eachother’s company.

The biggest challenge for Mr. Smalkowski was the stair exercise. Due to his neck brace, it was very hard for him to look down the stairs. We had two therapists assisting him at the same time, educated him and showed him the proper way of walking down the stairs when he was using the neck brace. He proved to be a quick learner and the improvement he made was incredibly noticeable.

On March 1st, 2017, Mr. Smalkowski was discharged home! Although it was a short stay, he participated a lot of recreational events, which further motivated him to recover and return to his wonderful life. Congratulations, Mr. Smalkowski!

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Case Study: The Phoenix Rehabilitation & Nursing Center (February 2017)

Patients Age: 67
Admission Date: 12/13/16
Admitted From: Methodist Hospital
Discharge Date: 2/8/17
Discharged To: Home in Florida
Length of Stay: 56 days
Reason for Stay: Hip Fracture

Details of Experience:

Ms. Manfre was admitted to The Phoenix Rehabilitation & Nursing Center on December 13, 2016 from New York Methodist Hospital – Brooklyn for rehabilitation in result of a post-hospitalization for a hip fracture. As promised, she was offered a private room to accommodate an anticipated large volume of visitors, whom would assist in her recovery. She was pleased once she saw the beautifully renovated space at The Phoenix.

Ms. Manfre was warmly greeted by the nursing supervisor and escorted to her room upon admission. Within the first 24 hours, she was greeted by therapists, social services personnel, the community dietitian and concierge. Her goal was to walk 200 feet without any supervision. She was non-weight bearing and required assistance with all functional mobility and activities of daily living. She requested that she have the weekend off; therefore, she was subsequently assigned a rehabilitation schedule of Monday through Friday.

During her rehab journey, she began with lightly hopping with assistance. After three weeks, she followed her individualized plan of care that our therapy team had crafted for her patient-centered experience, which would facilitate weight-bearing movement. She worked very hard alongside her therapists with the motivation and intent of returning home to her loved ones.

On February 8th 2017, Ms. Manfre was discharged home. Upon discharging she shared, “Thank you to everyone at The Phoenix. I was able to move to Florida because of all your staff. I felt stronger and I am independent again.”

Ms. Manfre wa able to ambulate up to 300 feet and walk up two flights of stairs with supervision when returning home, which significantly exceeded her initial goals!

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Case Study: The Phoenix Rehabilitation & Nursing Center (January 2017)

Patients Age: 76
Admission Date: 10/14/16
Admitted From: Methodist Hospital
Discharge Date: 1/17/17
Discharged To: Home
Length of Stay: 96 days
Reason for Stay: Rehabilitation
How did this patient hear about the Phoenix?

Details of Experience:

Ms. Ellis was admitted to The Phoenix Rehabilitation & Nursing Center after an inpatient stay at The Methodist Hospital due to a right leg amputation. Upon hospital discharge, she was introduced to the Amputee Walking School program hosted nearby at The Phoenix as well as surrounding CareRite Centers nationwide. She was subsequently excited to meet Todd Schaffhauser and Dennis Oehler, two Paralympic gold medalists who lead the comprehensive program. As the world-class amputee support program was offered and explained to Ms. Ellis, she was very much excited to take advantage of the training, educational and mentor program facilitated through the Amputee Walking School.

Upon arrival, she noted to be very emotional, but she continues to build internal encouragement to return her functioning and ability to support her once daily routine. After positive motivation provided from her therapist, she began to emerge and experience great achievements through rehabilitation. Ms. Ellis has been care planned to participate in therapy, both physical and occupational, up to six times per week.

She later received her prosthesis to support ambulation and begin training. The therapists, who were clinical trained by Todd and Dennis to specialize in amputee care and rehabilitation, educated her on how to balance and utilize the prosthesis. She was also very excited to meet Todd and Dennis in person. They motivated her and opened a world of possibilities and goals as an individual undergoing an amputation.

Nearing the end of her therapeutic regiment, she is now able to ambulate with her prosthesis for more than 200 feet!

Ms. Ellis shared, “It was really nice to work with Todd and Dennis. My physical therapist, Casilda, is just as professional as Todd and Dennis. Working with all of them just made me feel much more confident than before!”

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Case Study: The Phoenix Rehabilitation & Nursing Center (December 2016)

Patients Age: 63
Admission Date: 12/15/16
Admitted From: Methodist Hospital
Discharge Date: 12/31/16
Discharged To: Home
Length of Stay: 16 days
Reason for Stay: Rehabilitation
How did this patient hear about the Phoenix?

Details of Experience:

Ms. Slater was admitted to The Phoenix Rehabilitation & Nursing Center after a post- inpatient hospitalization at The Methodist Hospital in result from a left knee replacement surgery.

She arrived to our community in a great deal of pain, which made it difficult for her therapeutic program away from her bedside. For the first two days of her journey, she refused to participate in therapy from the pain. After consistent and warm encouragement, she decided to begin her therapeutic programming and strive to regain her health. Once beginning her program, she fell in love!

Ms. Slater shared, “my therapist tells jokes to me and at the same time, she knows the perfect way to do the exercises with me. She made me very comfortable.”

The Phoenix team arranged for physical and occupational therapy six days a week. The rapport built between Ms. Slater and the team was magical!

Her progress exceeded all of our expectations. She graduated from our rehabilitation program after just two weeks where she rose from minimum assistance to a level of modified independence.

In addition to her her clinical and therapeutic participation, she also enjoyed a majority of the recreational programming at The Phoenix, which included bingo, karaoke, cooking club, and our spa days! We are thrilled with the achievements Ms. Slater achieved while with our community!

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