Case Study: The Phoenix Rehabilitation & Nursing Center (March 2019)

Patient’s age: 66-years-old
Admission date: 03/04/19
Admitted from: Brooklyn hospital
Discharge date: 03/26/19
Discharged to: Home
Length of stay: 3 weeks
Reason of stay: Pain in left leg.
How did patient hear about the Phoenix? Referred by the hospital.


Details of Experience:
Ms. McCall was admitted into The Phoenix on March 4th, 2019 from the Brooklyn Hospital Center. She had been suffering pain in her left leg, so she would need plenty of physical therapy. Ms. McCall was planning on being a short-term resident. She was in great spirits on coming to the Phoenix because she felt like she was in great health before the injury and was eager to get even more stronger.

Once Ms. McCall arrived, her perception was very positive. She felt the community was very clean and well kept, she also loved the new rehab gym! She met many of the staff, which included all of the directors. She met the social worker who visited to explain everything she would be doing while healing at The Phoenix and what the goals were regarding her discharge process. She also met the patient concierge, who welcomed her with gifts and was very attentive to any questions she had. Within the first 48 hours, Ms. McCall was completing evaluations with the patient concierge so that everyone on the team could have a better understanding as to who she was as an individual, her likes and dislikes, and seeing how things were going thus far. She also began her physical therapy process, which was not easy due to the pain she was suffering from her leg. She knew her main goal was to come to the physical therapy space at least once a day to work on getting healthy again.

She had also participated with the Urban Zen activities which were helpful because it helped relax her mind being that she was a bit stressed about her leg situation. On a positive note, Ms. McCall was doing very well with therapy by working hard and being consistent with her workouts. The nursing staff was giving her medication for the pain she endured. As time went by, Ms. McCall was very pleased with how things were going at the facility. She felt the strength getting back in her leg far as she was walking on it, the food was good, and she was pleased with her room. Ms. McCall also developed a good relationship with the concierge whenever she had a question or inquiry.

Upon the last few days at the Phoenix, Ms. McCall had a meeting with the rehab director and the social worker director regarding her status. They approved her to be discharged stating that she was doing very well with therapy being ahead of schedule, she was walking better, and she would be able to return home! To do so she just needed to follow some instructions once she returns home. Her discharge date would be on March 26th, 2019, Ms. McCall had a lot of family support who would be able to bring her home and be able to check on her as well. She was ready to get back to her old life. Ms. McCall stated that she will recommend the Phoenix to anyone she knows who needed in patient therapy.

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Case Study: The Phoenix Rehabilitation & Nursing Center (January 2019)

Patient’s age: 64-years-old
Admission date: 04/01/18
Admitted from: Interfaith hospital
Discharge date: 01/31/19
Discharged to: Home
Length of stay: 9 months
Reason of stay: Diabetes, Gangrene in foot.
How did patient hear about the Phoenix? Recommended by hospital.

Mr. Jones’ began his journey at The Phoenix Nursing and Rehabilitation Center on April 1st, 2018, arriving from Interfaith Hospital located in Brooklyn, New York. He sought to be a short-term resident to receive physical therapy on his foot, which was suffering from gangrene. Along with our therapy staff, he would also be assisted with an outsourced company who would be coming into our community to aide him with his walking.

Once Mr. Jones arrived at our community, he was very positive with our home. He noticed how clean everything was and noticed the wonderful renovations being done. He admired this because he felt that if the community was under renovations, then they were dedicated to how they presented themselves, which Mr. Jones respected very much.

He also noticed how large the community was and that The Phoenix is home to many different cultures, so that was something that made him feel comfortable! Mr. Jones was greeted by everyone here at The Phoenix from the front desk, admissions office, physical therapy, housekeepers, maintenance, social workers, and recreational staff.

Towards the beginning of his physical therapy, it was a bit challenging due to his lack of exercise and the severity of the pain he was in, but he trusted the therapists as he believed they were very knowledgeable and very helpful.

Mr. Jones was not a very social person, but he did not want to be the type of person to stay in bed all day. He would spend a lot of time with the recreational staff finding out what events were going on, and at The Phoenix, we are big on events! The recreational staff always wants to keep the residents engaged. The goal of Mr. Jones’ plan was to have him complete his physical therapy for his foot while also giving him proper medications to ease the pain.

Mr. Jones participated in therapeutic activities such as Urban Zen Integrative Therapy, offering holistic therapeutic approaches to his treatment plan.

Mr. Jones began to enjoy his time at our community and was making a lot of progress. He was walking much stronger and healthier. Unfortunately, his insurance began to no longer cover his expenses, and Mr. Jones became discouraged. He did not have a place to live outside of The Phoenix, so he became very stressed. The Phoenix wanted to accommodate him, as we do with all of our patients and residents, so we were able to find another open room for him on a long-term floor.

As time progressed, Mr. Jones developed a close relationship with one of our patient concierges. One day, our concierge noticed Mr. Jones was frustrated and stressed while searching for apartments on the computer, so our concierge was able to give Mr. Jones a list of websites and numbers to call to find affordable housing to assist in his search. Mr. Jones truly appreciated the nice gesture from the concierge.

Mr. Jones had been very patient with applying for when he finally got a call from housing, they wanted him to move in on the first of the month and they were going to meet his expectations of what he needed, he was also going to have a house attendant come by often to check on him and help him out with anything he needed.

Mr. Jones was discharged on January 31st, 2019. He felt a big relief because he was here much longer than expected for a short-term resident, but due to his situation, he had to stay long. Mr. Jones thanked everyone at The Phoenix for being so helpful and attentive while he was at our community. He said he would recommend anyone who needed skilled nursing and rehabilitation, to The Phoenix. We wish him nothing but success and great health!

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Case Study: The Phoenix Rehabilitation & Nursing Center (November 2018)

Patient’s age: 60-years-old
Admission date: 11/2/18
Admitted from: Brooklyn hospital
Discharged to: Home
Length of stay: 2 weeks
Reason of stay: Hip replacement surgery
How did patient hear about the facility? Nurse from hospital recommended The Phoenix.

Ms. Watson’s journey at The Phoenix began on November 2, 2018, arriving from the Brooklyn Hospital for rehabilitation for her hip and legs. She was very pleased with her transmission into the community.

Ms. Watson’s perception of the community was very positive, she loved the new renovations; she mentioned how very clean the facility was and how friendly the staff was. Ms. Watson met a lot of staff, mainly the directors from social services, nursing, recreation, rehabilitation, and also the concierge.

After some time at The Phoenix, she began to enjoy herself by participating in the recreational activities, as she was a big fan of playing bingo and also being a part of the concerts. The concierge was very helpful, as he always came to check on her to make sure she was accommodated well.
Ms. Watson’s experience with rehabilitation was starting to go very well she was pleased with the staff. Ms. Watson said that the staff were polite and helpful, and she also felt they were very knowledgeable.

Ms. Watson was discharged on November 16, 2018 to her place of residence. Her constant dedication to regaining her strength, along with her daily participation in activities at our community, lead to her to have a successful discharge home. It was a pleasure to have her at our community!

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Case Study: The Phoenix Rehabilitation & Nursing Center (October 2018)

Patient’s age: 56-years-old
Admission date: 07/10/18
Admitted from: Howard University hospital
Discharged to: Home
Length of stay: 3 months
Reason of stay: Rehabilitation of broken legs
How did patients hear about the facility? Internet Research

Mr. Howell was admitted into The Phoenix Nursing and Rehabilitation Center on July 10th, 2018, from the Howard University hospital. He was admitted for rehabilitation of his broken legs, which he suffered while he was in Washington D.C. for a business meeting. He was on his way to the meeting when he approached a large amount of steps while carrying bags and luggage; unfortunately, he was in a rush and accidently fell down the stairs.

Mr. Howells’ perception of the community was very positive from the very beginning. He was welcomed and greeted by staff, and he was extremely happy about how friendly the staff were. He was going through a lot of stress due to his injury, so the friendly staff were more than welcomed! Mr. Howell was eager to start the process so he could get back to work. He was also impressed on how clean the community was and liked how the community was under renovation. The community was also very convenient for him since he lives just a few blocks away.

Mr. Howell met some of the staff from directors, nurses, housekeepers, social workers, and the concierges. He was very impressed by the concierge, Rafael Saldivia; they developed a great bond. Within the first 48 hours, Mr. Howell was already adjusted to his new room and was in the process of starting his rehabilitation. The goals of his care plan were to proceed with physical therapy on both legs, with different exercises and a lot of walking, so that he would be able to get the strength back into his legs.

During a few weeks into his stay, he was beginning to see some strong improvement in his legs, he felt like the physical therapy was starting to truly help with his recovery. Mr. Howell had positive experiences at the community. He attended recreational activities such as concerts, painting events, and also attended a Yankee game that the Phoenix community went to as a family!

The concierge devoted his time in checking up on Mr. Howell. They played board games such as chess, checkers, and they would also do a lot of talking about each other’s personal life. This relationship meant a lot to both Mr. Howell and our concierge. Mr. Howell was an entrepreneur who had his own business, which he was very passionate about.

After staying at The Phoenix for a few months, his time at The Phoenix was coming to an successful end. Mr. Howell was able to obtain in-home healthcare with a home attendant, which will be at his place of residence. His discharge date was set on October 15th, 2018.
It was a pleasure having Mr. Howell at our community. He was always happy, respectful, positive, and always in overall great spirits. We wish him nothing but success and great health!

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Case Study: The Phoenix Rehabilitation & Nursing Center (September 2018)

Patients age: 70-years-old
Admission date: 08/31/18
Admitted from: Brooklyn Hospital
Discharged To: Home will be in care of family.
Length of stay: 3 weeks
Reason of stay: Physical Therapy
How did this patient hear about the community? He was recommended by the hospital.

Mr. Victor Novoa was admitted into The Phoenix on August 31, 2018, from the Brooklyn Hospital Center for rehabilitation of his leg, he also suffered from a mild stroke.

Mr. Novoa’s perception of our community was very positive. He was very pleased with how clean the building was and how friendly the staff were to him. When he arrived to the community, he met the wonderful staff. When he met the concierge, he felt very welcomed because the concierge went with him to his room and greeted him with welcome gifts. He also met the social workers who were very detailed, polite, and knowledgeable about what he needed to have done while staying at The Phoenix.

For the first 48 hours of his stay at The Phoenix, he spent a lot of time with his wife who came to visit him every day, he also began his rehabilitation process which was going very well. The care plan was to help him get the strength to begin walking again with the walker.

Mr. Novoa had great experiences at The Phoenix. He began to participate in different activities that the recreation staff were hosting such as, board games, tea parties, and concerts. Mr. Novoa was enjoying a successful rehabilitation process while working with different walking exercises. Mr. Novoa would also spend a great deal of time with the patient concierge, discussing personal information about his life, as he wanted someone he could open up to and interact with.

Mr. Novoa’s discharge date was September 24th. He was discharged back into his place of residence where he would continue receiving intensive, loving care from his family and friends. He was now able to walk with a walker so that he could continue living his life to the fullest. It was a pleasure having Mr. Novoa here at our community. He was always in great spirits, very positive, interacted well, and was a pleasure for other residents and staff. We as a community wish him nothing but great health and success!

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Case Study: The Phoenix Rehabilitation & Nursing Center (June 2018)

Patients Age: 74
Admission Date: 4/16/2018
Admitted From: Acute Care Hospital – (Brooklyn Hospital Center)
Discharge Date: 6/04/2018
Discharged To: Home
Length of Stay: 50 Days (1 Month and 20 Days)
Reason of Stay: Spine and nerve issues resulting in rehabilitation

Ms. Clyde was admitted to The Phoenix Rehabilitation & Nursing Center on April 16th, 2018, from an Acute Care Hospital – Brooklyn Hospital. She was admitted with the primary diagnoses of spinal stenosis, lumbar region without neurogenic claudication. She had difficulty in walking and muscle weakness and needed rehabilitation and recovery.

When Ms. Clyde was admitted, she was greeted by the concierge at The Phoenix and was provided a welcome gift. She was very quiet and passive at first, but as she stayed longer, she was very happy with her new roommate and quickly became friends. Our concierge would often stop by from time to time to assist with any inquires, in part to ensuring that she was receiving the highest quality of care and customer service, a staple of The Phoenix community.

Ms. Clyde was provided physical therapy as well as occupational therapy during her time here at The Phoenix. During the first weeks of her stay, her goals was set, and she was to work on the following: static standing, bed mobility, transfers, ambulation in distances, functional mobility during ADLs (activities of daily living), upper body dressing, lower body dressing, toileting, hygiene/grooming, commode transferring, and working on obtaining strength to be able to improve her lifestyle.

As the weeks progressed, Ms. Clyde was able to improve from total dependence with attempts to initiate, to being able to complete a task a bit better with help. Most importantly, she was able to have a fair level of static standing. Along with maintaining standing balance for one to two minutes without upper extremity support, she was able to ambulate 60 feet from initially not being able to walk.

During the final week of her stay, she was able to maintain standing balances without support against minimum resistances, and also, she was able to walk 150 feet with contact guard assist. She has achieved HPL (highest practical level) in therapy!

Ms. Clyde was discharged on June 4th back to her home. Thanks to our entire team, she was given all the necessary tools and recommendations to support a better lifestyle at home. We’ve all enjoyed your stay Ms.Clyde, and wish you the best!

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Case Study: The Phoenix Rehabilitation & Nursing Center (May 2018)

Patients Age: 65
Admission Date: 5/10/2018
Admitted From: Acute Care Hospital – (Brooklyn Hospital Center)
Discharge Date: 5/18/2018
Discharged To: Home
Length of Stay: 8 Days
Reason of Stay: Rehabilitation, Physical Therapy

Mrs. Ramos was admitted to The Phoenix Rehabilitation & Nursing Center on May 10th, 2018, from an Acute Care Hospital for rehabilitation after surgery on her right leg, which involved stitches. The diagnosis includes presence of right artificial knee joint and anemia, which often causes difficulty in walking.

As soon as she was admitted she was greeted by the concierge team and was presented a welcome gift. Followed by the concierge evaluations, each member from the following departments; nursing, dietary, food service, social work, recreation, as well as rehabilitation came to welcome her and gave an initial evaluation. The team assured Mrs Ramos that a personalized plan of care would be created on her behalf to ensure a signature healing program that would provide her with the greatest opportunity for recovery.

During the next day, Mrs. Ramos began her physical therapy session. She was able to walk the distance of 50 feet baseline from the time of her first session. In addition to this accomplishment, Mrs. Ramos also enjoyed her time spent during occupational therapy.

In just a few days of being on therapy, she was able to safely perform bed mobility tasks with modified independence without usage of side rails and even had reduced risk for falls! Mrs. Ramos also was invited to participate in recreational programming during Nursing Home Week. She often attended musical concerts during her stay here.

Towards the conclusion of her being in therapy, she was able to walk a distance of 300 feet without great difficulty. Mrs. Ramos was discharged on 5/18/2018, where she had achieved the highest level of rehabilitation. She can now walk unlimited distances as she is back in the community. Great job, Mrs. Ramos on your full recovery! We are so proud of you!

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Case Study: The Phoenix Rehabilitation & Nursing Center (April 2018)

Patients Age: 45
Admission Date: 3/20/2018
Admitted From: Acute Care Hospital (JFK Medical Center)
Discharge Date: 4/19/2018
Discharged To: Home, Discharge/transferred to home under care of a home IV drug therapy provider
Length of Stay: 31 Days (1 Month)
Reason of Stay: Physical Therapy

Ms. Bowen was admitted to The Phoenix Rehabilitation & Nursing Center on March 20th, from Acute Care Hospital, located in JFK Medical Center, for rehabilitation after diagnosis with anemia. Ms. Bowen also had muscle weakness and difficulty in walking. She did not have bed mobility when she arrived to The Phoenix.

Ms. Bowen started her rehabilitation with a baseline in walking the distance of 10 feet in the first week. Along with physical therapy, she also had occupational therapy, which helped her with activities in daily life. She also met with the concierge and the recreational team who was there to provide the highest quality services for her. Ms. Bowen said the place was “very nice” and was very appreciative of the all the support she got.

During the second to last week, she was able to improve her walking distance increased from 10 feet to 75 feet in CGA surface level. While she was here, the nursing staff and the recreational team treated her very well. The concierge would also check on her from time to time and bring her gifts, such as mugs and notepads which made her very happy. She was encouraged to get better and received a lot of support.

She did not have any issue with bed mobility by the time she was ready to leave during the few last weeks. Ms. Bowen was discharged on April 19th to her home. She had achieved the highest practical level from her therapy and the distance she was able to walk was 90 feet SBA. It was a very impressive achievement, from 10 to 75 to 90, and we are very proud of her. Congratulation and best of luck, Ms. Bowen!

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Case Study: The Phoenix Rehabilitation & Nursing Center (March 2018)

Patients Age: 62-years-old
Admission Date: 02/06/2018
Admitted From: Acute Care Hospital – NY Community Hospital
Discharge Date: 03/21/2018
Discharged To: Home
Length of Stay: 6 weeks – 43 Days
Reason of Stay: Issues in right ankle and foot

Mr. Goodman was admitted to The Phoenix Rehabilitation & Nursing On February 6th 2018 from an Acute Care Hospital for rehabilitation after having complications walking. The diagnosis was acute Osteomyelitis located in his right ankle and foot.

Mr. Goodman’s first week at the Phoenix was not the easiest. Adapting to the new lifestyle changes is not the simplest venture. Being introduced to the world of Rehabilitation can be overwhelming, especially when the patient has a normal routine they enjoy.

During the first 48 hours, Mr. Goodman was very frustrated. The resident wanted to start walking again and leave as soon as possible. However, things took for a turn when he was met by the new concierge, the social worker, recreation staff and the nursing that was going to take care of him. It was at this time that Mr. Goodman knew that he was in good hands, and to trust the process.

Mr. Goodman’s attended physical therapy with the rehabilitation team, and had conversations with the concierge and the recreational staff. He began to understand the methods of rehabilitation, and his time at the facility became a great experience. The recreation staff and Mr. Goodman got along well; between making jokes and sharing funny, personal stories, they connected as friends.

Meanwhile the nursing staff provided him with incredible levels of quality care. The rehabilitation team also made sure he progressed from walking with assistance, to using the bicycle machine on his own, and then finally putting him on a “walker-scooter”.

By the time Mr. Goodman was ready to leave, he did not need a wheelchair, as he was using a scooter to ambulate. During the last few days, Mr. Goodman was introduced to Urban Zen where he could learn to relax and focus energy going forth. Mr. Goodman also participated in the Karaoke Talent Show hosted by our Recreation Team!

On March 21st, 2018, Mr. Goodman was discharged back home. He is now able to walk and get around in his flashy scooter in style. His journey started out as many have, restless and unsure, but after time and dedication, Mr. Goodman achieved his goals and healed!

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Gary Lou Named National Concierge Of The Year!

On Tuesday, August 8th, The CareRite Centers Network announced Gary Lou as this year’s recipient of the National Concierge of the Year Award. Gary serves as the Director of Concierge Services here at The Phoenix Rehabilitation and Nursing Center.

Gary was recognized by his colleagues and peers for his unprecedented commitment to customer service and patient satisfaction during this year’s National Concierge Conference in New York City. Congratulations, Gary on this outstanding accomplishment and thank you for being #TheCareRiteDifference!