Case Study: The Phoenix Q 3 2025
Concierge: Arling Pena-Perez
Patient Age: 75
Admission Date: 08/21/2025
Admitted from: Brooklyn Hospital Center
Discharge date: 09/08/2025
Length of stay: 19 days
How did this patient hear about The Phoenix Rehabilitation & Nursing Center? The patient was referred to us by the Hospital social worker
Reason for stay: Post-operative rehabilitation following joint replacement surgery.
Details of experience:
Ms. S was admitted to The Phoenix Rehabilitation and Nursing Center on August 21, 2025, from Brooklyn Hospital Center and was initially admitted for constant knee pain that was on going for serval years. During her first 24 hours at The Phoenix, Ms. S shared that her transition had been smooth and that the staff had been incredibly welcoming. She was warmly greeted by our multidisciplinary team, who took the time to introduce themselves and provide a thorough overview of what she could expect in the coming days. The team clearly outlined the services and support available to her, helping her feel informed and comfortable in her new environment. Ms. Suarez also noted that the concierge team was especially helpful. As this was her first experience in a rehabilitation and nursing center, she had many questions. The team reassured her that they were available to assist with any questions or concerns, which provided her with a great deal of comfort. Overall, her experience was positive, and she felt well-supported throughout her introduction to The Phoenix.
At the beginning of her stay, Ms. Suarez required assistance with essential activities such as transferring from the bed, walking, and performing daily tasks. Our dedicated nursing team provided around-the-clock support, ensuring her safety and stability seven days a week. Concurrently, our therapy team played a crucial role in her rehabilitation process. Upon admission, Ms. Suarez was presented with significant muscle weakness, difficulty maintaining balance, and challenges bearing weight on his legs, particularly while walking or navigating stairs. These limitations stemmed from a recent joint replacement surgery, which left her unable to ambulate more than a few steps or cover a distance of 100 feet on a flat surface. She required assistance with even short walks and for standing up safely. Despite these challenges, Ms. Suarez maintained a consistently positive attitude and demonstrated a strong commitment to regain her independence. Our rehabilitation team provided therapy sessions daily, five days a week, focusing on improving her strength, mobility, balance, and overall ability to perform activities of daily living.
During her first week with us, Ms. Suarez remained highly engaged in her therapy and demonstrated a strong determination to make progress. Ms. Suarez shared that she previously needed help or assistance when going out to run errands, such as going to the store or attending doctor’s appointments. Her husband would assist her, but she wanted to become more independent.
After enduring the pain for some time and reflecting on the decision for a few weeks, she ultimately chose to undergo surgery. Upon arriving at the facility, she set a personal goal to regain her independence by being able to ambulate on her own. Ms. Suarez was very determined during therapy sessions, and with encouragement from the therapists, she set a new distance goal each time she came down. In the evenings, after therapy, she would practice ambulating and safely performing activities of daily living with her husband, under staff supervision.
Thanks to her determination and the high-quality, personalized care provided by our multidisciplinary team, Ms. Suarez made remarkable progress in a relatively short time. With daily therapy, personalized nursing support, and continuous encouragement, she achieved substantial gains in strength, mobility, and independence.
By her final week at The Phoenix, Ms. Suarez expressed great excitement about returning home and resuming an active lifestyle. After living with constant daily pain, she looked forward to regaining the level of activity of being able to go places on her own. At discharge, she was able to ambulate over 200 feet with supervisory assistance using a walker, transfer from bed to chair with only supervision, and independently perform his daily self-care routines.
The entire team at The Phoenix extends our heartfelt best wishes to Ms. Suarez as she continues her recovery at home. We are honored to have been a part of her subacute rehabilitation journey and are proud of the incredible progress she has made.