Case Study: The Phoenix Rehabilitation & Nursing Center (July 2017)

Patients Age: 79 days
Admission Date:  6/23/17
Admitted From: New York Methodist Hospital
Discharge Date: 7/17/17
Discharged To: Home
Length of Stay: 25 Days
Reason for Stay: Rehab for lower extremity and shortness of breath.

Details of Experience:

Ms. Lipshie was admitted to The Phoenix Rehabilitation & Nursing Center on June 23rd, 2017 from New York Methodist Hospital for rehabilitation due to muscle weakness in her legs and shortness of breath.

At the hospital, Ms. Lipshie met with our Director of Marketing, who introduced all the services / amenities available to her at The Phoenix, while also sharing the community’s outstanding reputation for clinical and rehabilitative care. Ms. Lipshie showed great interest in our beauty parlor services. When she arrived, the concierge department ensure this need would be met by arranging her appointments. She was blown away by the level of customer service at The Phoenix as an appointment was made even before her arrival to the center.

The rehabilitation team arranged for physical and occupational therapy five days per week. Ms. Lipshie shared, “I know rehab is not easy because I always feel dizzy, but I am going to try my best.” After several follow ups by the team, she shared wonderful compliments on behalf of the interdisciplinary team.
“Your therapy department is really amazing, as you know sometimes I feel dizzy and nauseous, but the therapist always give me an orange juice and give me a light massage on my back and shoulder before we start our session. This made me very comfortable.”

During the first two weeks, she regained her strength from practicing on parallel bars. Currently, she is working her endurance to the point of upgrading to exercising on the stairs to practice her steps. She also attended occupational therapy to improve ADL self-care, bed mobility, and functional mobility.

On July 17th, 2017, Ms. Lipshie was discharged home with a walker! She’s able to now walk short distances and almost two flights of stairs! Congratulations on your progress!