Case Study: The Phoenix Rehabilitation & Nursing Center (November 2018)

Patient’s age: 60-years-old
Admission date: 11/2/18
Admitted from: Brooklyn hospital
Discharged to: Home
Length of stay: 2 weeks
Reason of stay: Hip replacement surgery
How did patient hear about the facility? Nurse from hospital recommended The Phoenix.

Ms. Watson’s journey at The Phoenix began on November 2, 2018, arriving from the Brooklyn Hospital for rehabilitation for her hip and legs. She was very pleased with her transmission into the community.

Ms. Watson’s perception of the community was very positive, she loved the new renovations; she mentioned how very clean the facility was and how friendly the staff was. Ms. Watson met a lot of staff, mainly the directors from social services, nursing, recreation, rehabilitation, and also the concierge.

After some time at The Phoenix, she began to enjoy herself by participating in the recreational activities, as she was a big fan of playing bingo and also being a part of the concerts. The concierge was very helpful, as he always came to check on her to make sure she was accommodated well.
Ms. Watson’s experience with rehabilitation was starting to go very well she was pleased with the staff. Ms. Watson said that the staff were polite and helpful, and she also felt they were very knowledgeable.

Ms. Watson was discharged on November 16, 2018 to her place of residence. Her constant dedication to regaining her strength, along with her daily participation in activities at our community, lead to her to have a successful discharge home. It was a pleasure to have her at our community!