Concierge Name: Zhaoxu Li (Ally)
Patient’s age: 52-years-old
Admission date: 11/08/19
Admitted from: The Brooklyn Hospital Center
Discharge date: 12/13/19
Discharged to: Home
Length of stay: 5 weeks
Reason of stay: Therapy
How did patient hear about the Phoenix? The Hospital Social Worker.

Details of Experience:
Ms. Gary was admitted to The Phoenix Rehabilitation & Nursing Center on November 8th from The Brooklyn Hospital Center. The patient’s admitting diagnosis was syncope and fall with Spinal Cord Injury. She had difficulty walking with muscle weakness and needed short term rehabilitation to recover.

When she arrived at The Phoenix, she was greeted by Security, Admissions, Nursing, Housekeeping, Social Work, Concierge, and Therapy. Each discipline explained the role they would take to help her in her recovery process. She enjoyed independent leisure activities, such as: watching TV and listening to music, church and being with family. She was excited to hear about the different fun activities from the recreation department, who visited and provided a monthly activities calendar. The Recreation Staff would remind and encourage the patient’s participation in unit activities. Within the 24 hours follow up window, the patient was evaluated by Physical Therapy and began her therapy exercises six days per week for four weeks.

Ms. Gary is a positive and very pleasant woman. Every time the Concierge arrived to follow-up with her, her friends would come to visit, she would chat happily and smile. She spent time in the gym every day. She worked hard and had positive experiences in the community. Her feedback was often very positive. After her first few weeks, Ms. Gary became increasingly independent in her wheelchair and would travel from her unit to the hallway by herself. What pleasant news it was to hear of this great improvement.

During the final week of her stay, Ms. Gary was feeling much better. She went to the dining room for her meals independently. The patient was scheduled for discharge on December 13th. Ms. Gary left the Phoenix as scheduled. The Social Worker continued to follow up with this patient. Her feedback was that the patient is doing well. The Physical Therapist and Registered Nurse are scheduled to visit her at home. We hope Ms. Gary fully recovers and enjoys a wonderful life.

Patient’s age: 75-years-old
Admission date: 11/12/2019
Admitted from: Maimonides Medical Center
Discharge date: 11/20/2019
Discharged to: Home
Length of stay: 8 days
Reason of stay: Recovery
How did patient hear about the Phoenix? The hospital Social Worker recommended.

Details of Experience:
Ms. Wang was admitted to The Phoenix Rehabilitation & Nursing Center by her son on November 12th, 2019, from Maimonides Medical Center for recovery after left Ureteral surgery on November 8, 2019. As an effect of the ureteral stent placement, the patient was unable to walk.

When Ms. Wang was admitted, she was immediately greeted by the nursing team. The next day, she met with the concierge team and was presented with a welcome gift. Follow up evaluations were conducted with her son-in-law and granddaughter in her room. Each department member including speech therapy, housekeeping, social work, recreation, as well as rehabilitation arrived to personally welcome her and initiate an evaluation. Ms. Wang’s diet was a regular consistency.

After just a few days of being on therapy, she was able to safely perform bed mobility tasks independently without the usage of side rails and even had reduced risk for falls. Ms. Wang continued with her therapy towards recovery; she enjoyed her therapy treatment every day. Our social services team began to plan her safe trip back home, ensuring follow-up and scheduling of continued services.

Ms. Jingjing Lin, her granddaughter, shared, “Ms. Wang is doing very well, she does not need any help at home!”

Patient’s age: 56-years-old
Admission date: 09/24/2019
Admitted from: New York-Presbyterian Lower Manhattan
Discharge date: 10/19/2019
Discharged to: Community
Length of stay: 25 days
Reason of stay: Rehabilitation
How did patient hear about the Phoenix? The resident heard from the Social worker from the hospital.

Details of Experience:
Mr. Colon was admitted to The Phoenix Rehabilitation & Nursing Center on September 24th, 2019 from New York-Presbyterian Lower Manhattan. While at the hospital, he suffered from great difficulty with walking due to muscle weakness. He connected often with his social worker and the clinical team at NYP, and they recommended that he seek extended therapy from a skilled nursing center. Mr. Colon entrusted The Phoenix for his healing and recovery.

On Mr. Colon’s first day as a patient at The Phoenix, he was surprised by the incredible warmth from the team. He met his nurse and nursing assistant upon arrival and immediately felt more comfortable. As he admitted during the evening hours, he was incredibly anxious to get a good night’s sleep in preparation for his first full day of therapy. Mr. Colon was introduced to his speech therapist, where a clinical evaluation was completed to ensure that he would be safe and get the most from his nutritional plan and therapy. Alongside the clinical dietitian, Mr. Colon was beginning to build his swallowing treatment plan. The team concluded that it would be in Mr. Colon’s best interest to receive chopped meals, nectar consistency liquids, a no added salt diet, and a diabetic meal plan. The team also noted that he was allergic to apples.

Mr. Colon also was beginning his track in physical and occupational therapy, in which he would participate in therapy six days a week for four weeks. He was excited to begin this portion of his stay and it was only made more enticing by completing therapy in our brand new therapy gymnasium! The feeling of safety and comfort meant a great deal to Mr. Colon as he worked alongside his therapists to regain the man he once was.

In his leisure time, he often enjoyed participating in therapeutic recreation programs in our main day room on the first floor. He would participate in programs alongside fellow patients when he wasn’t resting in his room after therapy.

With each week, Mr. Colon continued to progress, grow, and heal. He followed a nutrition-rich meal plan while with us and was very prompt with his medications. The clinical team was always happy to connect with him if he ever had any questions in regards to his medication plan. With support from speech therapy, he was finally approved and upgraded to a “regular diet,” which included solid foods and thin liquids.

The day finally came where Mr. Colon was scheduled to discharge back home on October 19th. He connected with our social services and discharge planning team to ensure he was in receipt of all supplies and well-equipped with his resources.

We wish Mr. Colon the very best in his future endeavors!

Patient’s age: 72-years-old
Admission date: 07/27/19
Admitted from: Flushing Hospital
Discharge date: 08/13/19
Discharged to: Home
Length of stay: 17 days
Reason of stay: Left hip replacement
How did patient hear about the Phoenix? He was recommended by the hospital.

Details of Experience:
Mr. Wai Hing Yeung was admitted to The Phoenix Rehabilitation and Nursing Center with the hope of receiving continued strength building and therapeutic exercises. He was admitted by ambulance from Flushing Hospital. His doctor suggested that the best thing for him at this time would be to seek skilled nursing care and rehabilitation at a local SNF. His goal was to ensure that therapy techniques would support his efforts of recovering his left hip after hip replacement surgery.

When Mr. Yeung arrived at The Phoenix, he was warmly greeted many team members from nursing, housekeeping, social services, to concierge. He shared upon arrival that he was in constant pain, which is to be expected after such a surgery, and that he was quite dependent on others for many things.

He was not overwhelmed by his ailment. On the contrary, he was very optimistic and motivated to heal and recover. Over the first 24 hours of his stay, Mr. Yeung felt comfortable and safe in the community, and he began to participate in many activities in the day room. He also spent a great deal of time connecting with the concierge team here at The Phoenix, sharing his goals, preferences, and overall outlook. His goal, as he offered, was to ensure that he would be back walking independently like before he came into the hospital.

His therapists crafted a comprehensive care plan to make his specific goals and needs based on many assessments, observations, and interviews. He was willing to spend time in the gym room every day alongside his therapists, ensuring that he was quite motivated to accomplish all that was set before him. Mr. Yeung worked hard and had many positive experiences in the community. The nursing staff shared that he often slept well, had a good appetite, and was commonly optimistic throughout his day.

Mr. Yeung shared many instances of positive feedback, especially when considering the level of care offered to him and his noticeable improvement. He was relieved of his pain, which was very important to him and to The Phoenix clinical team. His smile throughout the community became somewhat of commonality in our community – everyone appreciated his energy.

Finally, the day came for his set discharge date, which was determined to be on August 13th. He was discharged home to celebrate his birthday with his loving and supportive family. The nursing team ensured that he had everything that he needed upon returning home, offering education on medication, care, and activities of daily living.

We wish Mr. Yeung continued good health and happiness for more experiences to come!

Patient’s age: 77-years-old
Admission date: 05/10/19
Admitted from: New York Presbyterian Lower Manhattan
Discharge date: 07/18/19
Discharged to: Home
Length of stay: 10 weeks (69 days)
Reason of stay: Multiple myeloma dysphasia, diabetes
How did patient hear about the Phoenix? The Hospital Social worker.

Details of Experience:
Mr. Liang was admitted to The Phoenix Rehabilitation & Nursing Center on May 10, 2019, from New York-Presbyterian Lower Manhattan. He was admitted with multiple myeloma he was diagnosed in 2013. He had difficulty in walking and muscle weakness and needed Short Term rehabilitation and recovery.

Within the first 24 hours, consistently follow up was made in which he was warmly greeted by the attending physician, therapists, social worker, and concierge to welcome him and answer any questions that he and his family had. The dietitian reported Mr. Liang liked most kinds of foods and had no food allergies. He was set up to have a NAS (no-added-salt diet), puree meal, and to be on honey thin liquids, per his medical chart and for safety/health.

He also noticed that the facility was simply a wonderful place, noting the renovated gymnasium, large dining rooms, and a second-floor patio overlooking Fort Greene Park. His suite was very comfortable and accommodating, as he shared. As a Cantonese speaking gentleman, he was relieved to know that the concierge department here at The Phoenix was fluent.

During the first week, his goal was to return home upon completion of rehab. He quickly upgraded in diet with approval from the clinical team and was making consistent progress. He was also appreciative of his roommate, Joseph Z., as they quickly became friends. Mr. Liang was quite known to be heavily involved in recreational programming here at The Phoenix. Always in great spirits and a positive mindset, he would commonly befriend most.

During the final week of his stay, Mr. Liang was feeling much better than when he first admitted. He was thankful to have completed therapy treatments and to be where he was, health-wise. His wife, Chin Qing Liang, and Mr. Liang were inseparable as she was a frequent visitor.

Mr. Liang was discharged with family on July 18th back to his home. Education was provided by our clinical team members to ensure that his family would be well-versed in continued care, such as insulin administration and safety practices.

We wish Mr. Liang nothing but prosperity in health and good fortune in his future.

Patient’s age: 59-years-old
Admission date: 06/07/19
Admitted from: Mount Sinai Hospital
Discharge date: 06/14/19
Discharged to: Home
Length of stay: 7 days
Reason of stay: Completion of IV antibiotics for transplanted kidney status
How did patient hear about the Phoenix? His mother-in-law was a previous patient at The Phoenix.

Details of Experience:
Mr. Nathan Carson admitted to The Phoenix Rehabilitation and Nursing Center for one week, arriving at our community from Mount Sinai Hospital. He had heard of The Phoenix and the services our community provides from his mother-in-law, who was once a patient at our community. He arrived in need of IV antibiotic treatments as a result of a kidney transplant. His physician suggested that in efforts of continued healing and strength-building, it would be best that he seek skilled nursing care upon discharge from the hospital.

When Mr. Carson was admitted to The Phoenix, he was able to ambulate himself. Upon assessment of his clinical review, he presented with a right arm midline IV placement. He was able to understand and follow verbal cues – he was alert and oriented. Essentially, he was very independent with his activities of daily living and needed clinical support with administration of medications.

His renal transplant surgical scar healed very well, with no signs of infection. He shared that he was not in pain or experiencing discomfort. Over the course of his first 24 hours, Mr. Carson was greeted by our nursing team, dietitian, social worker, concierge, therapists, and physician staff.

Mr. Carson shared that he had great first impressions of the community, and felt very welcome in his first moments as a patient at The Phoenix. He often complimented and shared glowing words of praise for our clinical team members, who offered warm smiles and consistent service throughout his stay. He had many questions, and there were many team members available to support his inquiries.

Patricia, from our clinical dietary services team, oversaw Mr. Carson’s renal diet plan. Education and supervision were provided daily to ensure that he would receive nutritious meal plans that would support his effort of continued healing.

He was also encouraged to attend recreational programming that were geared to his personal interests. For example, he would engage commonly with the recreation team in efforts of offering joy, engagement, and opportunities for leisure to Mr. Carson throughout his stay.

On June 12th, the day finally came for Mr. Carson to attend his last care plan meeting – focusing on accommodations to discharge home! Discussions were had involving his progress and forecasted medical care. During his care plan meeting, Mr. Carson shared that he was in absolutely no pain, discomfort or distress. He was independent in his daily motions and was in good condition considering his intensive procedure just a short few weeks ago.

Mr. Carson was always optimistic when attending therapy, sometimes even excited to workout as he knew this would all contribute to his added success this far. Mr. Carson discharged home on June 14th after a successful one week stay with us! We wish him and his family nothing but continued healing and success in the future!

Patient’s age: 37-years-old
Admission date: 04/23/19
Admitted from: Brooklyn hospital
Discharge date: 05/22/19
Discharged to: Home
Length of stay: 5 weeks
Reason of stay: Rehabilitation on the right foot
How did patient hear about the Phoenix? Referred by the hospital.

Details of Experience:
Mr. Robert Cunningham was welcomed into The Phoenix Rehabilitation and Nursing Center on April 23rd, 2019, from the Wood Hall Medical Center after suffering a fracture on his right foot while playing basketball. Mr. Cunningham knew he would need physical therapy for his foot so that he would be able to regain his mobility and strength back to walk again. This wasn’t easy as he was suffering from a lot of pain; however, the staff at The Phoenix were ready to take on the challenge with him!

Upon his arrival, Mr. Cunningham was greeted tremendously by many staff members including our concierge and the nursing supervisor. The first impression that he had was that the building looked very clean and well kept. He also loved the new renovations throughout our community! He especially enjoyed seeing the gym renovations because he knew he would be spending a lot of his time rehabilitating in the gym!

As the week progressed, he met members from each department such as rehabilitation, recreation, housekeeping, maintenance, and social workers. Mr. Cunningham was eager to meet everyone in the community as he was eager to rehabilitate and be discharged!

During the first 48 hours, Mr. Cunningham began to socialize with other residents. Mr. Cunningham also had a few requests regarding rooming that we quickly responded to, as we do with all of our residents and patients.

Mr. Cunningham also began to perform physical rehabilitation, which was challenging in the beginning because he was still suffering from pain, but he knew it would be a process and was willing to do whatever it took so that he can get well and be able to go back home. The goal was to get two therapy sessions a day so that he would be able to heal as fast as he could!

With a few weeks under his belt, Mr. Cunningham began to find out more information about activities that were going on at The Phoenix. He began to enjoy all the different concerts we have in our community, along with bingo and painting! He was also fascinated by the events which were going on for Nursing Home Week, a whole week dedicated to the staff who make our community so beautiful!

He was very happy with the staff in our community. He was happy to see that the staff were catering to the residents and that the staff were there to provide a great experience. We are happy that Mr. Cunningham saw us for who we truly are, a family-oriented community – not simply a nursing home.

Mr. Cunningham was also beginning to thrive with his therapy sessions; he started to feel very strong and was able to walk on his foot more. He loved the rehabilitation staff members because he felt like they were so positive and very knowledgeable about their job.

During the last few days, Mr. Cunningham met with the social worker to get an update on his status. The social worker explained to him that he was making great progress and was on schedule to be discharged soon. His status was going so well that he was going to be able to go home without needing any type of home attendant or family member to look after him.

He found out his discharge date would be on May 22nd, 2019. Mr. Cunningham felt so relieved because he knew how much hard work he put in to get back healthy! He knew he would be able to play the sport that he loved again. On the day of his discharge, he thanked so many staff members who assisted him throughout his whole process at The Phoenix. It was a pleasure being able to help Mr. Cunningham with anything he needed! We would like to wish him much success and great health in the future!

Patient’s age: 66-years-old
Admission date: 03/04/19
Admitted from: Brooklyn hospital
Discharge date: 03/26/19
Discharged to: Home
Length of stay: 3 weeks
Reason of stay: Pain in the left leg.
How did patient hear about the Phoenix? Referred by the hospital.

Details of Experience:
Ms. McCall was admitted to The Phoenix on March 4th, 2019 from the Brooklyn Hospital. She had been experiencing consistent pain in her left leg, requiring extensive physical therapy for support. Ms. McCall arrived with intentions of being a short term patient. She was in great, positive spirits upon admission, arriving with her family who was present for additional support. Achieving health and wellness was of the greatest priority for Ms. McCall. Her ambition was coupled with our stellar team’s guidance in efforts of achieving the greatest clinical outcomes.

Motivation came a bit simply for Ms. McCall through the opening of our new, state-of-the-art gymnasium. The community in all was very well-kept and clean, often shared by McCall. She was particularly appreciative of the positive, reassuring conversations had with team members from various departments.

Over the course of her first 48 hours, Ms. McCall was engaging with team members in efforts of building her personalized plan of care to begin her journey. She met with the concierge department who completed a patient experience evaluation to obtain preferences, thoughts, and details to ensure that her stay was as tailored as possible.

The concierge and interdisciplinary visits provided Ms. McCall an opportunity to share preferences for leisure, favorite meals, preferred preparations of meals, employee feedback, and of course, opportunities for praise! Ms. McCall was very fond of the in-house, live entertainment as well as bingo and other engaging programs. She was also thankful and quite participatory in the Urban Zen Integrative Therapy services offered by The Phoenix; it was an opportunity for her to re-ground and relax her mind.

Over time, she began to build strength and notice results. On some days therapy would be more difficult than others, but she knew that the results of improvement far outweighed any and all pain.

The day finally came to discuss discharge plans for Ms. McCall. Our therapy and social services departments met with Ms. McCall in planning for continued services as well as forecasting how her return home would be. Ms. McCall has a lot of family support at home, that would assist her with her transition. Her discharge date was for March 26th, 2019.

Ms. McCall had many great things to share in compliments of the staff at The Phoenix, providing strong recommendations for the level of care and services provided by our team. We wish her nothing but the best as she continues to heal and progress at home with her family.

Patient’s age: 64-years-old
Admission date: 04/01/18
Admitted from: Interfaith hospital
Discharge date: 01/31/19
Discharged to: Home
Length of stay: 9 months
Reason of stay: Diabetes, Gangrene in foot.
How did patient hear about the Phoenix? Recommended by hospital.

Mr. Jones’ began his journey at The Phoenix Nursing and Rehabilitation Center on April 1st, 2018, arriving from Interfaith Hospital located in Brooklyn, New York. He sought to be a short-term resident to receive physical therapy on his foot, which was suffering from gangrene. Along with our therapy staff, he would also be assisted with an outsourced company who would be coming into our community to aide him with his walking.

Once Mr. Jones arrived at our community, he was very positive with our home. He noticed how clean everything was and noticed the wonderful renovations being done. He admired this because he felt that if the community was under renovations, then they were dedicated to how they presented themselves, which Mr. Jones respected very much.

He also noticed how large the community was and that The Phoenix is home to many different cultures, so that was something that made him feel comfortable! Mr. Jones was greeted by everyone here at The Phoenix from the front desk, admissions office, physical therapy, housekeepers, maintenance, social workers, and recreational staff.

Towards the beginning of his physical therapy, it was a bit challenging due to his lack of exercise and the severity of the pain he was in, but he trusted the therapists as he believed they were very knowledgeable and very helpful.

Mr. Jones was not a very social person, but he did not want to be the type of person to stay in bed all day. He would spend a lot of time with the recreational staff finding out what events were going on, and at The Phoenix, we are big on events! The recreational staff always wants to keep the residents engaged. The goal of Mr. Jones’ plan was to have him complete his physical therapy for his foot while also giving him proper medications to ease the pain.

Mr. Jones participated in therapeutic activities such as Urban Zen Integrative Therapy, offering holistic therapeutic approaches to his treatment plan.

Mr. Jones began to enjoy his time at our community and was making a lot of progress. He was walking much stronger and healthier. Unfortunately, his insurance began to no longer cover his expenses, and Mr. Jones became discouraged. He did not have a place to live outside of The Phoenix, so he became very stressed. The Phoenix wanted to accommodate him, as we do with all of our patients and residents, so we were able to find another open room for him on a long-term floor.

As time progressed, Mr. Jones developed a close relationship with one of our patient concierges. One day, our concierge noticed Mr. Jones was frustrated and stressed while searching for apartments on the computer, so our concierge was able to give Mr. Jones a list of websites and numbers to call to find affordable housing to assist in his search. Mr. Jones truly appreciated the nice gesture from the concierge.

Mr. Jones had been very patient with applying for when he finally got a call from housing, they wanted him to move in on the first of the month and they were going to meet his expectations of what he needed, he was also going to have a house attendant come by often to check on him and help him out with anything he needed.

Mr. Jones was discharged on January 31st, 2019. He felt a big relief because he was here much longer than expected for a short-term resident, but due to his situation, he had to stay long. Mr. Jones thanked everyone at The Phoenix for being so helpful and attentive while he was at our community. He said he would recommend anyone who needed skilled nursing and rehabilitation, to The Phoenix. We wish him nothing but success and great health!

Patient’s age: 60-years-old
Admission date: 11/2/18
Admitted from: Brooklyn hospital
Discharged to: Home
Length of stay: 2 weeks
Reason of stay: Hip replacement surgery
How did patient hear about the facility? Nurse from hospital recommended The Phoenix.

Ms. Watson’s journey at The Phoenix began on November 2, 2018, arriving from the Brooklyn Hospital for rehabilitation for her hip and legs. She was very pleased with her transmission into the community.

Ms. Watson’s perception of the community was very positive, she loved the new renovations; she mentioned how very clean the facility was and how friendly the staff was. Ms. Watson met a lot of staff, mainly the directors from social services, nursing, recreation, rehabilitation, and also the concierge.

After some time at The Phoenix, she began to enjoy herself by participating in the recreational activities, as she was a big fan of playing bingo and also being a part of the concerts. The concierge was very helpful, as he always came to check on her to make sure she was accommodated well.
Ms. Watson’s experience with rehabilitation was starting to go very well she was pleased with the staff. Ms. Watson said that the staff were polite and helpful, and she also felt they were very knowledgeable.

Ms. Watson was discharged on November 16, 2018 to her place of residence. Her constant dedication to regaining her strength, along with her daily participation in activities at our community, lead to her to have a successful discharge home. It was a pleasure to have her at our community!